- AUTOPURGE INCIDENT DEFINE FULL
- AUTOPURGE INCIDENT DEFINE REGISTRATION
- AUTOPURGE INCIDENT DEFINE SERIES
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Status information is typically provided to users at various points during an Incident's lifecycle.A message containing the present status of an Incident sent to a user who earlier reported a service interruption.→ ITIL sub-process, Immediate Incident Resolution by 1st Level Support.the failure of one hard-drive of a set of mirrored drives). Every event that could potentially impair an IT service in the future is also an Incident (e.g.An Incident is defined as an unplanned interruption or reduction in quality of an IT service.
AUTOPURGE INCIDENT DEFINE REGISTRATION
A set of data with all details of an Incident, documenting the history of the Incident from registration to closure.→ ITIL Checklist Incident Prioritization Guideline.Since Incident Management escalation rules are usually based on priorities, assigning the correct priority to an Incident is essential for triggering appropriate escalations.The Incident Prioritization Guideline describes the rules for assigning priorities to Incidents, including the definition of what constitutes a Major Incident.→ ITIL sub-process, Incident Monitoring and Escalation.This is a way to ensure that routinely occurring Incidents are handled efficiently and effectively.An Incident Model contains the pre-defined steps that should be taken for dealing with a particular type of Incident.Depending on the target group, the Report will focus upon process quality, volume of enquiries, service quality, itemization of Incidents by category.
AUTOPURGE INCIDENT DEFINE SERIES
A series of reports produced by the Incident Manager for various target groups (IT Management, Service Level Management, other Service Management processes, or Incident Management itself).Triggers are usually based on Incident severity and resolution times. A set of rules defining a hierarchy for escalating Incidents, and triggers which lead to escalations.→ ITIL sub-process, Incident Logging and Categorization.→ ITIL processes, ITIL Service Operation > Incident Management.An Incident is defined as an unplanned interruption or reduction in quality of an IT service (a Service Interruption).→ ITIL processes, ITIL Continual Service Improvement (CSI) > Monitoring of CSI Initiatives.→ ITIL processes, ITIL Continual Service Improvement (CSI) > Definition of CSI Initiatives.Please click on one of the terms to see its definition or skip list and proceed to "Definitions".
AUTOPURGE INCIDENT DEFINE FULL
View the full list or use the alphabetical index: This ITIL glossary includes definitions for key terms and acronyms of ITIL and ITSM (IT service management) in alphabetical order. All terms related to ITIL (ITIL 4, ITIL 2011, ITIL V3 & V2) and ITSM (IT Service Management) ITIL Glossary Terms